FAQ Patient Queries

For patients with BIOTRONIK pacemakers, defibrillators, and cardiac monitors, please click the box below for information regarding different types of electrical equipment, devices and procedures that may interfere with your device.

If a specific electrical product is not listed, please contact the manufacturer of that product directly. If you require further confirmation, please use the Patient Request Form at the bottom of the page. 

Please provide the name and model number of the electrical product.

Electromagnetic Compatibility of BIOTRONIK Cardiac Pacemakers, ICDs and CRT Devices

Patients with implantable pacemakers, defibrillators and cardiac monitors



To confirm that you are able to have an MRI scan under certain conditions, please contact your cardiologist, radiologist or device clinic who will be able to address your query based on your full medical history and scanning requirements.



Please note that for patients with a pacemaker or defibrillator, the MRI scanning conditions will depend on the combination of your implanted device and lead(s).

To obtain a new or replacement Patient ID Card, please contact your hospital, clinic, or cardiologist.

Patients with implantable pacemakers, defibrillators and cardiac monitors

For any queries relating to your pacemaker, defibrillator, cardiac monitor, or Home Monitoring system (CardioMessenger), please contact your device clinic who will be able to address your query based on your full medical history.

If you need further assistance, please complete a Patient Request Form at the bottom of the page. 

Patients with Coronary or Peripheral Stents

For any queries relating to your coronary or peripheral stent, please contact your doctor who will be able to address your query based on your full medical history.

If you require further assistance, please complete the Patient Request Form at the bottom of the page.

What happens if there is a power cut? 

Your implanted cardiac device will not be affected in the event of a power cut. The CardioMessenger and your implanted cardiac device work independently. The CardioMessenger has a backup battery and is only a transmitter for your implantable device.

Do I need to bring my CardioMessenger when I travel? 

Please ask your device clinic for their recommendation. In general, we recommend you bring your CardioMessenger and plug it in next to where you sleep if you are travelling. If you have a diagnostic device, such as a BioMonitor (implantable cardiac monitor) it is advisable to bring your CardioMessenger with you when travelling. For more information about travelling overseas or if you do not wish to bring your CardioMessenger while travelling, please fill out the Patient Request Form at the bottom of the page. Please note your implantable cardiac device will not transmit medical messages while you are away from the CardioMessenger.

The BIOTRONIK Patient App is a digital application for patients with a BIOTRONIK implanted device and BIOTRONIK Home Monitoring who would like to be more involved in their therapy and learn more about their implanted device.

How can I learn more about the Patient App?
To learn more about the Patient App and how it can support you, go to the Patient App section of our website.

How do I get this Patient App?
To find the guide on how to get started please, visit our Patient App section.
Also have a look at this video guide with tips on how to register to the Patient App.

You have detailed questions about downloading and registration?
Have a closer look at the  Frequenty Asked Questions when you need support during the process of 
downloading  and registration of the BIOTRONIK Patient App.

To arrange a clinical appointment (e.g. follow-up check or MRI scan), please contact your cardiologist, General Practitioner (GP) or device clinic directly. 

In the event of a medical emergency, please contact your local emergency services.