Patient App Support

If you need a BIOTRONIK representative for a time-sensitive manner, please call 800-547-0394.

Name

Email address

Country

Device Serial Number (Serial number of your implant is located on your Biotronik Patient ID Card)

Cardio Messenger Serial Number

Smartphone Model

Smartphone OS Version

I have the latest version of BIOTRONIK PatientApp installed

I registered and logged in to the PatientApp successfully

The App displays an error message

Error message

The App does not open or immediately closes when opened

Can you upload a screenshot of the error message?

One file only.
64 MB limit.
Allowed types: gif, jpg, jpeg, png, bmp, eps, tif, pict, psd, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, mp4, ogg, wav, bz2, dmg, gz, jar, rar, sit, svg, tar, zip.

Your message

I confirm that I am using the BIOTRONIK Patient App.

The data I provide is processed for the purpose of handling my request in accordance with BIOTRONIK's BIOTRONIK Privacy Statement.

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Patient App Support