1 You have received a BIOTRONIK cardiac implant compatible with the BIOTRONIK Patient App. You will receive a patient ID card with a QR code.
2 Download the BIOTRONIK Patient App.
3 Register using the QR code on your patient ID card.
4 Confirm your registration via the email you will receive after registering.
5 Log in and start using the Patient App.
 

The BIOTRONIK Patient App is available for free and will work with a BIOTRONIK cardiac device that is compatible with the app. Compatible BIOTRONIK cardiac devices are:

• Edora, Eluna, Enitra, Enticos, Epyra, Etrinsa, Evity 
• Acticor, Rivacor
• Ilivia, Ilivia Neo, Inlexa, Intica, Intica Neo, Inventra, Iperia, Itrevia
• BIOMONITOR III, BIOMONITOR IIIm, BIOMONITOR IV  

Download the instructions detailing how to download and register the app.

Why an app?
When interacting with BIOTRONIK patients, we noticed many of them would like to be more involved with their therapy and learn more about their device. The BIOTRONIK Patient App keeps you updated on various aspects of the device and the daily monitoring of you heart rhythm. You can also share detailed information with your clinician about the symptoms you experience, which is helpful when making therapy decisions.

Will the app help to improve my cardiac health status?
The app does not directly provide therapy, but there are situations where the app can help your clinician make important therapy decisions. You can record symptoms as they are happening with the Patient App. This information can be automatically sent to your clinician and combined with the data transmitted via Home Monitoring. Now your doctor has greater visibility into your condition and can make therapy changes if necessary. With the app, you can keep your health care team fully informed. Talk with your doctor to find whether these functions would be helpful.

Is my BIOTRONIK device compatible with the app?
On your Patient ID card, you can find the name of your implanted device. The following BIOTRONIK cardiac devices are compatible with the app:

• Edora, Eluna, Enitra, Enticos, Epyra, Etrinsa, Evity
• Acticor, Rivacor
• Ilivia, Ilivia Neo, Inlexa, Intica, Intica Neo, Inventra, Iperia, Itrevia
• BIOMONITOR III, BIOMONITOR IIIm, BIOMONITOR IV

You need to have BIOTRONIK Home Monitoring to take full advantage of the app. Contact your clinician to find out what BIOTRONIK Home Monitoring can provide you.

Is my smartphone compatible?
All smartphones using Android 8.1 or Apple iOS 12 or higher can be used with the BIOTRONIK Patient App. 

Is the Patient App compatible with other health apps?
The BIOTRONIK Patient App can be used in parallel with other health apps you may have. However, there is no data integration between the Patient App and other health apps.

Do I need the app to use BIOTRONIK Home Monitoring?
No. Home Monitoring Service Center is designed to be fully functional without the Patient App connected.

Will my device be impacted if I make a mistake with the Patient App?
No, the Patient App does not control your device. The longevity of your device or any of its functions can not be affected by using the app. We recommend you contact your health care team before using the app.

What if I forget to record my symptoms in the Patient App?
No problem. You can enter your symptoms anytime in the Patient app. We recommend you contact your health care team about the Symptom Diary of the Patient App and how to use it in your specific situation. 

What does my doctor do with the information?
The symptom information in your Symptom Diary can be evaluated by your health care team together along with the other information collected from the Home Monitoring Service Center. They can compare the information detected by your device and the symptoms you have recorded. This can be helpful for your clinician to make an informed decision.

Who can see my data?
The same strict data protection rules apply for the data sent by your Patient App as the data transmitted by the Home Monitoring Service Center. Only authorized members from your health care team can look at your data.

I do not have BIOTRONIK Home Monitoring. Can I use the app?
If your patient ID card includes a QR code, you can register for the BIOTRONIK Patient App even though you are not using BIOTRONIK's Home Monitoring Service Center. If you are not using BIOTRONIK's Home Monitoring Service Center, you will not have access to the full functionality of the app. We do recommend signing up for BIOTRONIK's Home Monitoring Service Center by connecting with your clinician.

I do not have an ID card. What should I do?
Contact your clinician or health care staff. In most cases, you will receive a patient ID card shortly after the implant procedure.

How do I register for the app?
You need to download the app first and then register. Have your ID card ready. You also might need the CardioMessenger Smart to register.

Should I inform my doctor about using the app?
Before you start using the app, we recommend you first talk with your clinician or medical staff. During this conversation, the benefits of the app in your specific situation can be discussed.

Can I share the app with one of my family members or caretakers?
Yes, the app can also be used by other people (e.g., family members) using your registration information. Please make sure that you only provide authorized people the login information to your Patient App. We highly recommend you and the additional authorized users protect your data by locking your phones with a personal identification number (PIN), fingerprint or face ID.