BIOTRONIK LiveSupport
Real Support In Real Time
LiveSupport with the Renamic Neo programmer is a new way to receive real-time, remote support from your known, experienced BIOTRONIK team — enabling you to swiftly exchange information and optimize individual patient therapy. With LiveSupport, you and BIOTRONIK are linked to become a productive, dynamic team, able to quickly respond to the challenges you face every day.
Share Your Programmer Screen Via LiveView
Call your BIOTRONIK expert and share your programmer screen remotely via LiveView. This allows you to discuss diagnostics and therapy options with your experienced BIOTRONIK expert over the phone.
- All details, such as real-time electrocardiograms (ECGs), settings and diagnostics, are shared
- Your BIOTRONIK product expert will be able to use a cursor to highlight detailed aspects on the screen*
Share Your Programmer Control Via LiveControl
You can also share control of the programmer with your BIOTRONIK expert via LiveControl. They can now see the programmer screen, give you advice over the phone and operate the programmer directly while you keep full control. The BIOTRONIK expert has programmer control to:
- Navigate through the programmer screens
- Initiate measurements and optimize settings*
- Program settings*
You can easily stop remote control at any time.
*The local user must remain at the patient's side throughout the LiveSupport session and communicate if there is a change in the patient's status. Certain features may induce an unintended arrhythmia and must be carefully considered and monitored closely. These features are displayed in a warning when initiating a LiveSupport session.
